Shipping times vary for different locations. Shipping for orders in the United States, Canada, Australia & United Kingdom takes 10-20 business days. Shipping for other locations takes 20-40 working days.
Inno Pillows adheres to the highest industry standards to protect your personal information when you checkout and purchase from our online store.
Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.
Please understand that any order cancellations or edits are not guaranteed. Upon receiving the request via email, we will try our best to locate the order before it has been shipped, however most packages are processed from our manufacture within just a few hours of being ordered and unfortunately are not able to be canceled.
We have usually already sent out your order within 24 hours from the time you complete the payment. If a change needs to be made to your order, please contact us at support@Inno Pillows.com ASAP and we will do our best to accommodate that change. However we cannot make any promises.
Oftentimes this is because you have accidentally entered your email wrong. Throughout the process we will send out 2 emails, an order confirmation and a shipping confirmation email. If you believe you may have entered your email wrong please contact us via firstname.lastname@example.org and we will fix it for you.
Also, please check your SPAM folder to see if your confirmation email might have ended up there.
When you order multiple items at a time, they may be shipped separately so they get to you faster. You may receive one item before the next. So don't panic if you don't receive all of your items at once… You can be sure they are on their way :) Do check with us via email email@example.com
Prices revealed from your respective package might be different from what you have paid but please do not worry! Usually what our fulfillment center would do is to mark extremely low prices or mark the items as gifts altogether. This is to prevent tariffs/custom import duties being incurred on your end as for certain countries these additional charges are extremely costly.
Anyone at home can receive the package on your behalf. If no one is at home, the postman will leave a collection slip and you will have to proceed to the post office to collect your package. Or they will simply call you at the phone number you left with us.
Our return policy lasts 30 days from the date you receive the product, please return your item to our address below and reach out to our customer support team at firstname.lastname@example.org to confirm the return.
For any product valued over $75, you should consider using a trackable shipping service or purchasing shipping insurance.
Any product you return must be in the same condition you received it and in the original packaging. Please keep the email receipt.
Refunds and Exchanges
To be eligible for a refund or exchange, you must first email us within 30 days of receiving the products at email@example.com with pictures of the damaged items, then return the damaged item to us. Upon receiving the damaged item we will ship out a replacement, if available. If a replacement is not available, we will refund the full purchase price of your item.
Lost or Stolen Packages
Inno Pillows is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, Inno Pillows will confirm the delivery to the address provided, date of delivery, tracking information and shipping carrier information for the customer to investigate.
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